Help and Idea Center

Help and Idea Center2018-11-09T10:46:49+00:00

The EV Hub is a platform that relies on cutting edge web technology to give you improved access to information on the EV market. We’re constantly improving the product and rely on you for feedback. The Help and Idea Center is the repository for all the questions, ideas, and feedback we’ve received. 

Help!

Below are some common issues you may run into and how to resolve them. The EV Hub is primarily this website, built on WordPress, an open source content management system that powers almost 30 percent of websites worldwide. The Hub is also an Office 365 Group, an offering from Microsoft to encourage multi-organizational collaboration. We use the Office 365 Group for cloud-based file sharing purposes (SharePoint) and for our workgroups (Teams).

General Feedback & Other Suggestions2018-11-13T13:27:30+00:00
How do I use the dashboards?2018-11-07T09:22:20+00:00

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Where’s all this data from?2018-03-27T23:18:07+00:00

The EV Hub is a collection of data from across the web. Wherever possible, we pull data from programmable interfaces offered by websites (called web APIs). We merge those datasets with large spreadsheets that we’re assembling with EV Hub users to create powerful dashboards and make information more accessible to you.

EV Hub Data Sources
Geography on the EV Hub
Can I re-use content I find on the EV Hub?2018-03-21T22:38:36+00:00

We have a very simple user license agreement because we want you to use the content from the EV Hub in your everyday work. We make our content available in spreadsheet form, as charts, as PowerPoint files, etc., because we want to put the content in a form that’s easily digested and re-packaged by you. With that said, we need to make sure we’re given credit for the many hours of work it took for us to put together all of this content.

If you want to share something internally with your colleagues at your organization, we ask that you properly cite the Atlas EV Hub as your source. Any standard citation format will do. Here’s an example of the IEEE format (our favorite):

Source: Atlas Public Policy, “Atlas EV Hub,” 2018. [Online]. Available: https://www.atlasevhub.com

If you want to share anything outside your organization, you must first ask for our permission. Most often, we’ll simply ask for you to cite us, because we want this information out there and for you to educate your audience on transportation electrification!

View the User License Agreement
How can I manage how I’m contacted?2018-03-10T09:57:14+00:00

There are four ways we’ll reach out to you:

  1. EV Hub News Alerts: We know many of you want to know news as it happens. The morning after any news item is posted, the Hub automatically sends out an email alerting users of the news. The email will contain an excerpt of the new item along with the titles of other recent alerts in case you missed them.
  2. EV Hub Weekly Digest: On a weekly basis, we’ll send out a newsletter to give everyone a summary of what’s happening on the EV Hub. The newsletter will contain links to new content on the Hub, notable events, and a summary of transportation electrification from our perspective.
  3. EV Hub Event Alerts: EV-related events are frequently happening around the country and online. We maintain an events calendar so you can keep track of what’s happening, where, and when. With this alert, you’ll receive an email whenever something is added to the calendar.
  4. Occasional Emails: As an EV Hub user, we’ll also let you know about events or other key happenings as they come up. For example, we’ll let you know if we’re hosting another meeting on the VW settlement.

For News Alerts, Newsletter, and Event Alerts, you can manage your email preferences on the Notifications section of your Account page. We recommend you stay subscribed to all. If a type of alert becomes too much, you can always setup a rule in your email client to automatically move those emails to a folder and read them at your own pace. You’ll know it’s an alert because it says “EV Hub News Alert” or “EV Hub Event Alert” in the subject line. Here’s how to setup a rule like that in the Microsoft Outlook desktop app, Outlook on the web, or Gmail.

How can I join a Microsoft Teams meeting?2018-06-05T09:32:20+00:00

We use the Microsoft Teams to host our online meetings on the EV Hub. You can join these meeting using the Microsoft Teams desktop or mobile apps, or straight from your web browser (Chrome, Edge, Internet Explorer, or Firefox — no Safari support at this time).

We’ve setup a test meeting so you can make sure your system works in advance of a meeting. You’ll know you’ve connected successfully when you get a message indicating you’re in the lobby (see screenshot). 

For audio, you can use the dial-in information if you don’t want to use your computer speakers and microphone.

Microsoft Teams is available on the Google Play Store and Apple Store too. See here additional help from Microsoft.

Join Test Meeting

Help with Microsoft Teams

We use Microsoft Teams for most online meetings. You can use the test meeting to make sure you can connect to the webinar. See here for help if you have trouble joining the test meeting.

Questions? Let us know!

Join Test Meeting

Expected screen if you connect to the test meeting via a web browser

Share Your Ideas

Use the Idea Center to tell us about features, changes, or tweaks you’d like to see on the EV Hub. You can also vote and comment on existing ideas other users have shared. On a related note, we maintain robust release notes so you can easily track how the EV Hub is changing over time. 

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